RESIDENTIAL PLUMBING & FLOOD PREVENTION EXPERTS

Frequently Asked Questions

rule

Frequently Asked Questions

In the plumbing industry there are many frequently asked questions.

We are going to try to do our best to cover the most common FAQs to give you a better understanding of our services.

If you don’t see your question addressed below please feel free to call 303-465-1900 or email Jacqueline at jac@mcadamsplumbing.com.

Our customer service staff is here for you so please don’t hesitate to reach out.

Frequently Asked Questions

Q: Why do I have to pay a service charge?

A: Service charges are used to cover the cost of sending a vehicle to your home. These vehicles are equipped with thousands of pounds of equipment and driven by a licensed plumbing professional. We have worked hard to keep our overhead low to minimize service charges, but unfortunately they are not something we can afford to do away with.

Many companies do not charge a service charge to come out. Often these companies are either a one-man show (home based business) or are doing one of the following: building the service charge into the labor, charging a diagnostic fee, charging a trip fee, or waiving the fee only if you accept the bid.

Q: Why should I hire a licensed professional?

A: Your plumbing system is more complicated than you may realize. Licensed plumbers spend countless hours in classrooms and in training in order to understand plumbing codes, elevations, connection requires, thermostatic pressure, proper fittings and connections, back-flow and disease prevention, etc. You don’t want to leave the safety of your family and home to an amateur.

Angie’s List has a great article on the importance of hiring a licensed, insured, and bonded professional contractor like McAdams Plumbing. We encourage you to take a look.

Frequently Asked Questions


  • “The customer service was exceptional”

    Customer Review Anthony Lobato Review 1/27/14   McAdams Plumbing was great, the took care of my water heater replacement in a couple hours and had everything cleaned up and operational. The customer service was exceptional, and I knew I was going to be taken care of. Chris R. was very helpful and straight to business. He Read the full article…

  • “I wouldn’t hesitate to use them again.”

    Customer Review Kyle Craig Review 1/21/13 Member Review:         They thoroughly resolved the problem in less than 45 minutes; they cleaned everything up; and I wouldn’t hesitate to use them again. Description of Work: Chris and Rick came out and cleaned out a blocked drain pipe.  They arrived on time, called ahead, Read the full article…

  • I would request his service again

    Customer Review Tom Hammond Review 02.17.15 Chris was prompt, courteous, and provided me with several options. He did not push for the more expensive solution, and completed the repair as stated. I would request his service again. McAdams Plumbing, Inc. Response: Thank you so much for the great review Tom and we’re happy to hear Read the full article…