RESIDENTIAL PLUMBING & FLOOD PREVENTION EXPERTS

Frequently Asked Questions

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Frequently Asked Questions

In the plumbing industry there are many frequently asked questions.

We are going to try to do our best to cover the most common FAQs to give you a better understanding of our services.

If you don’t see your question addressed below please feel free to call 303-465-1900 or email Jacqueline at jac@mcadamsplumbing.com.

Our customer service staff is here for you so please don’t hesitate to reach out.

Frequently Asked Questions

Q: Why do I have to pay a service charge?

A: Service charges are used to cover the cost of sending a vehicle to your home. These vehicles are equipped with thousands of pounds of equipment and driven by a licensed plumbing professional. We have worked hard to keep our overhead low to minimize service charges, but unfortunately they are not something we can afford to do away with.

Many companies do not charge a service charge to come out. Often these companies are either a one-man show (home based business) or are doing one of the following: building the service charge into the labor, charging a diagnostic fee, charging a trip fee, or waiving the fee only if you accept the bid.

Q: Why should I hire a licensed professional?

A: Your plumbing system is more complicated than you may realize. Licensed plumbers spend countless hours in classrooms and in training in order to understand plumbing codes, elevations, connection requires, thermostatic pressure, proper fittings and connections, back-flow and disease prevention, etc. You don’t want to leave the safety of your family and home to an amateur.

Angie’s List has a great article on the importance of hiring a licensed, insured, and bonded professional contractor like McAdams Plumbing. We encourage you to take a look.

Frequently Asked Questions


  • These guys are great

    Customer Review Brett Honeycutt Review 11.04.14 These guys are great. I would recommend them to anyone. They charge for quality product and service and they back it up. About six months after having  them install a hot water heater, I woke up with no hot water. Within 20 minutes a tech was at our house Read the full article…

  • “He was extremely professional and courteous”

    Customer Review Michael Klatt Review 5/02/12 I had to make an emergency call at 5:30 a.m. because there was water backing up into basement. I have had two other situations in my life where I have had to call for plumbers in an after hours, emergency situation. On both occasions, the guys who showed up Read the full article…

  • “Could not be happier!”

    Customer Review Paul Brice Review 07.09.14   Our hot water tank failed over 4th July weekend. Over the next few days the staff were extremely helpful in assisting with obtaining the part required via a warranty claim and were able to come out the same day they received the part to resolve the issue. Friendly, Read the full article…