RESIDENTIAL PLUMBING & FLOOD PREVENTION EXPERTS


“Great experience with a plumber that I completely trust.”

Customer Review

Michael Clement Review 10/20/13

Angie's List Rating

Description of work:

Replaced 3/4 Main Sprinkler Valve.

Customer Testimonial:

On Saturday morning I noticed that my vacuum breaker was dripping even though I had blown out the sprinklers the weekend before.  I knew that the shut off valve in the crawl space was failing to close completely.  I called Rick and explained my diagnosis.

Rick asked if I considered it an emergency, I quickly said no.  He said they could come out the following week at my convenience.  We couldn’t come to a date (purely due to my schedule, they were more than willing to make it work)  Rick then stated that they could do it today.  He contacted Chris and he was there literally in 15 minutes even though it was not an emergency by any means.  They did it solely to help me out at no additional cost for the weekend.

When Chris arrived he was professional and friendly.  He went about his work without needing any additional direction and was in and out within a hour.  He provided me a cost before the work.  He used his Ipad and had the rates for the repair on the screen so a person would know exactly what was going to be done.  After the work was completed he explained what he had found.

After it was over, I realized that I had found a problem, had a plumber out, got everything repaired correctly, and was back to enjoying my weekend with only a quick phone call.  It was truly one of the easiest experiences I have had on a home repair.  I also have faith that this is exactly the type of experience that Rick and his business wants for their customers.

Great experience with a plumber that I completely trust.

ADDITIONAL QUESTIONS ANSWERED WHEN COMPLETING THIS REVIEW

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got exactly what I paid for

How far in advance did you schedule the work? same day

Did you find the company through Angie’s List? no

If no, what was the other source? Have used before

Why did you choose this contractor? reputation

Have you used this company before? I’ve used this company before

What did you like most about this contractor? I trust his assessment / He is invested in my home and its continued upkeep

What surprises came up during the course of the work? none

McAdams Plumbing response:

Wow! Thank you so much Michael. We are so happy that you are pleased with our company, and we are grateful that you trust us enough to keep coming back. If there’s ever anything we can do for you, please don’t hesitate to call. We’ll be here. Be sure to check us out on Google+ and Facebook for news and specials!

Thanks again Michael!

-MP

Plumbers in Lafayette

 

Comments are closed.

  • We are now a customer for life

    Customer Review Brad Coen Review 10.17.14 One of our properties had a major plumbing issue and McAdams Plumbing was there within the hour and had it fixed in no time. We are now a customer for life. McAdams Plumbing Response: Thank you for the outstanding review Brad! We’re happy to welcome you to the McAdams Read the full article…

  • “Above and beyond scope of the job.”

    Customer Review Nathan Hawk Review 5/11/12 After completing all the work, Richard took time to carefully explain the issues, and then he ran a couple of tests that I felt were above and beyond the call of duty. And then he gave me a one year warranty that was, again, above and beyond scope of Read the full article…

  • “Didn’t charge us an arm & a leg!”

    Customer Review James Chase Review 2/26/13 Member Review: Plumber showed up on time, did what he said he would do, cleaned up, and didn’t charge us an arm & a leg! McAdams Plumbing Response Thanks for the great review Member! We’re so glad you were pleased with your service. Our goal is always to make Read the full article…