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RESIDENTIAL PLUMBING & FLOOD PREVENTION EXPERTS
Michael Clement Review 10/20/13
Description of work:
Replaced 3/4 Main Sprinkler Valve.
On Saturday morning I noticed that my vacuum breaker was dripping even though I had blown out the sprinklers the weekend before. I knew that the shut off valve in the crawl space was failing to close completely. I called Rick and explained my diagnosis.
Rick asked if I considered it an emergency, I quickly said no. He said they could come out the following week at my convenience. We couldn’t come to a date (purely due to my schedule, they were more than willing to make it work) Rick then stated that they could do it today. He contacted Chris and he was there literally in 15 minutes even though it was not an emergency by any means. They did it solely to help me out at no additional cost for the weekend.
When Chris arrived he was professional and friendly. He went about his work without needing any additional direction and was in and out within a hour. He provided me a cost before the work. He used his Ipad and had the rates for the repair on the screen so a person would know exactly what was going to be done. After the work was completed he explained what he had found.
After it was over, I realized that I had found a problem, had a plumber out, got everything repaired correctly, and was back to enjoying my weekend with only a quick phone call. It was truly one of the easiest experiences I have had on a home repair. I also have faith that this is exactly the type of experience that Rick and his business wants for their customers.
Great experience with a plumber that I completely trust.
ADDITIONAL QUESTIONS ANSWERED WHEN COMPLETING THIS REVIEW
How much did the final cost compare to the original estimate? right on
How does the value of the work compare to the price? I got exactly what I paid for
How far in advance did you schedule the work? same day
Did you find the company through Angie’s List? no
If no, what was the other source? Have used before
Why did you choose this contractor? reputation
Have you used this company before? I’ve used this company before
What did you like most about this contractor? I trust his assessment / He is invested in my home and its continued upkeep
What surprises came up during the course of the work? none
McAdams Plumbing response:
Wow! Thank you so much Michael. We are so happy that you are pleased with our company, and we are grateful that you trust us enough to keep coming back. If there’s ever anything we can do for you, please don’t hesitate to call. We’ll be here. Be sure to check us out on Google+ and Facebook for news and specials!
Thanks again Michael!