RESIDENTIAL PLUMBING & FLOOD PREVENTION EXPERTS
What Makes Us Different? Integrity
What Makes Us Different? Integrity
Culminating our 3 week look at what makes McAdams Plumbing different from other plumbing companies, today we talk about integrity.
Now, seriously, I know what you are thinking. Everyone says their company has integrity, so how does that make MP different? The answer is truly in our actions. As a locally run family company we see our customers all the time. They know us, they know our family, and they know our friends. As a company, we must make sure that every interaction we have with a customer is a great one. If for some reason it’s not, we’ll do everything in our power to fix it. We want to make you feel like family. Why? Because it’s the right thing to do! More than that, we are likely going to see you again in the neighborhood, at church, or at the grocery store, and when we do, we want to be greeted with a smile rather than avoidance. The only way to earn that is to prove our integrity to our customers and our community everyday.
When I served in the USAF, the creed was “Integrity first, service before self, and excellence in all we do.” At McAdams Plumbing, we have adopted the principles of that creed into our own business model. We define integrity as “doing the right thing, even when no one is looking,” and that is exactly what we strive for. Our personnel are always honest and trustworthy. All plumbers are fully licensed, ensured, and bonded for you and your home’s safety. We price our work in house, as a board, so that you know you are getting a fair price for the quality work of a Master Plumber. We do not answer to any investors who push bottom line earnings first and fair treatment of the customer later. We don’t have any corporate reference books or “rewards plans” to try and convince you you’ll be getting a deal for overpriced work. No, rather we build everything we do around the customer experience in order to make sure you are safe and happy with your purchase. Why? Again, because it’s simply the right thing to do.
We welcome any questions about our company, our methods, or our pricing. We’d be happy to talk with you over the phone, via email, or heck you can even shoot us a text if you want. Whatever you are comfortable with. Why? Because it’s the right thing to do. We’ll be here for you when you need us.
