Plain and simple, if you are in business and deal with customers you are offering customer service.

When answering a phone, before you pick up be sure you are smiling, it truly does reflect in the tone of your voice on the other end with your customer.

Forget the gimmicks, give your customers fair up front pricing from the beginning.  Customers want and deserve to be appreciated for their patronage to your business. Always say “Thank You” and really mean it! Your customers are why you are in business.

Do what you say you are going to do and don’t put your customers in a position to have to reach out to find out what is going on. Communicate with your customers honestly. If there is conflict, resolve it by offering solutions. Give the customer your immediate attention so the situation can be resolved quickly and to both parties satisfaction.

At McAdams Plumbing, Inc., we promise that this type of customer service is what you’ll receive every time you call. Our goal is to make sure that we’ve done everything we can to ensure your complete satisfaction.

We always want to hear from you. If you ever have a question, comment, or concern, do not hesitate to call or email. We’re here for you and it’s our pleasure to help.

Thanks for reading along this week. Enjoy the beautiful weather out there!

-Jac

mcadamsplumbing.com /  https://www.bbb.org  www.yelp.com /www.facebook.com

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We Are Now A Kohler Leading Edge Company!

McAdams Plumbing is very excited to announce that we have been selected to be a part of the Kohler Leading Edge program!

You can now find McAdams Plumbing listed as a Leading Edge Plumber on the Kohler website. We think that’s pretty cool and we’re really excited about it!

In order to be accepted as a Leading Edge plumber the company must qualify by being fully licensed and insured and must complete annual training in order to ensure our plumbers are kept aware of the newest market innovations.

This program adds another layer of protection for our customers. Along with the BBB, the Broomfield Chamber of Commerce, ourselves, and our customers, we are now responsible for upholding Kohler’s core values as well. That’s a lot of responsibility, but honestly, we’re up for it!

One main benefit our customers now gain from this program is the Toilet Satisfaction Guarantee. If for any reason you are not satisfied with the Kohler toilet you purchased, they will replace it with another of equal value along with a check for $100.00 to off-set the cost of removing the old toilet and placing the new one. How about that for customer service!

McAdams Plumbing is excited to move forward with our new Kohler partnership and we are working hard to help our customers benefit from the programs involved. If you have any questions or comment please don’t hesitate to call, we’ll be here.

Thanks everyone!

The Proof is in the Plumbing!

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2014 Customer Service Award Winners

McAdams Plumbing has claimed their 3rd consecutive Talk of the Town Excellence in Customer Service Award!

On behalf of the entire McAdams Plumbing staff we are honored and grateful to receive this award. It is always humbling to know that our customers see and appreciate the mission we are working to achieve.

Of course, our business does not succeed without our customers and partners. So first we must thank our excellent customers, who mean the world to us. You are our supporters and you are the reason our families can prosper. We are forever grateful for that.

Secondly, we must thank our excellent business partners. Your organizations have supported our work and have helped us learn how to become better business people, partners, and friends. Those we would like to thank include:

• Ferguson Enterprises
• Kohler
• Great Peaks
• Disaster Restoration Experts
• Precision Painting
• Juniper Mountain Electric
• A Precious Child
• Holy Family High School
• Legacy High School
• Better Business Bureau

I’m sure there are more but they know who they are. It takes a lot of people and a lot of common interests to succeed in this industry. You all share in these accolades.

Finally, our organization promises to continue our mission based work and our intent change this industry one customer at a time. This is what drives us to continue to better ourselves and our company. We’re so glad to have you all in the McAdams Family.

Cheers!

-Rick, Jacqueline, Chris, and Chris.

Mission

To build a lasting relationship of trust with Colorado families through exceptional craftsmanship, reasonable rates, mutual respect, and commitment to our community through charity and environmental responsibility.

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Angie’s List 2013 Super Service Award Winner!

McAdams Plumbing is excited to announce that we have received the Angie’s List 2013 Super Service Award! This is our second consecutive win and we couldn’t be more excited.

The folks over here at MP would like to sincerely thank all of our great customers who spread the good word about our company values and have gone one step further and left public testimonials about their service.

As Angie’s List states “Only about 5 percent of the companies McAdams Plumbing Inc. competes with in Denver, CO are able to earn our Super Service Award. It’s a mark of consistently great customer service.”

And customer service really does drive everything we do around here. We want to ensure every customer receives only the best possible experience from the moment they find our company to the moment our professional plumbers leave their home.

We promise to keep striving for excellence and to continue providing service with integrity and high quality craftsmanship.

Thanks again to Angie’s List and our customers for the opportunity to showcase our service.

The Proof is in the Plumbing!

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Happy New Year from McAdams Plumbing!

Happy New Year everyone! Wednesday marks the first day of 2014 and what a wild ride 2013 has been.

McAdams Plumbing made a lot of strides in 2013. We hired a new Master plumber, we expanded our service area, we won another Super Service Award from Angie’s List, celebrated our first ever company Christmas party, and were able to offer more assistance to our charities and community than any year before.

We’d like to take this opportunity to thank all of our customers and their families, our friends, neighbors, vendors, and our co-workers for making 2013 such a blessed year. Without you folks out there supporting us and spreading our message we would not be where we are. Thank you so much!

We hope that in 2014 we can continue to grow, offering our great service to more and more Colorado families looking for a plumber to put an end to their searching. We hope that we can give even more back to the community this coming year, and maybe even organize some events of our own.

McAdams Plumbing will continue to listen to what our customers are saying so that we can be of better service to you. We are always learning and always open to suggestions.

All we ask of you is that you have a fun and safe new years celebration. Remember to be thankful for what the previous year has given you, but always look ahead to what can be done to make tomorrow greater than today.

All the best in the adventures of 2014!

-The McAdams Family

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All About Whirlpool Water Heaters

So recently we ran into a situation with a customer dealing with their Whirlpool water heater. The quick and easy is that it was less than 2 years old, still under manufacturer’s warranty, but was malfunctioning and needed a new part. These folks weren’t sure what to do so they called MP. We gladly went out, diagnosed the problem, and let the owners know what was going on. Here’s where it got sticky. The parts for Whirlpool water heaters aren’t readily available. They sell some at Lowe’s, but not the big ticket items, meaning we had to go through Whirlpool direct. Well Whirlpool does not sell their parts to service companies, only to the owners of the purchased unit. So after our plumber re-diagnosed the problem on the phone with the agent, they came to the same conclusion we did and said they would overnight the part to the customer. At this point the customers have had no hot water for 2 days.

Next day. Part came to the customer as promised by Whirlpool. We were able to fit them back in the schedule and get the part replaced. But guess what? Same problem. Now back on the phone with Whirlpool our plumber re-diagnosed the problem with the customers present and were told that they sent a malfunctioning part. Another would be over-nighted. Now 3 nights for the customer without hot water.

Next day. Repeat the previous paragraph, only this time, Whirlpool decided to just send out a whole new water heater. So now, these folks are on their 4th day without hot water, needed to wait at least 7 days for the new unit to be delivered, and extremely frustrated with the Whirlpool water heater they purchased. The customer, based on this experience, decided to cut their losses and purchase and install a brand new Bradford White water heater from MP. So now they have all the hot water they could hope for, but it came at a cost of time, hassle, and money.

After MP heard the story of what happened over the course of this job we decided to do a little investigating around about Whirlpool water heaters. Boy were we shocked at what we learned.

Apparently what happened to these folks is not an isolated incident. On the Consumer Affairs website alone there are over 1,400 negative reviews about Whirlpool water heaters. Apparently there was even a class-action lawsuit filed. Here were the top trending complaints according to what was read:

• Poor customer service
• Defective pilot ignition systems
• Premature failure
• Thermocouple failure
• Inability to get anyone to service the water heater

So we tell you this not to take shots at Whirlpool, who actually make some of the best dishwashers and refrigerators we’ve encountered, but to inform you, the customer, of what you are purchasing. While the low cost Whirlpool water heater may seem like a deal, the cost of maintenance and the headache that comes along with ownership may not be worth it. While we’re sure there are many Whirlpool water heaters out there performing just fine, it looks like it may just be a bit of a gamble on what you’ll receive. If you ask us, just stick with Bradford White.

Hope this helps answer some questions and shows you why many plumbing companies are unable to assist in the repair of Whirlpool water heaters. Feel free to reply with any questions or comments. We’re here to help. Thanks!

The Proof is in the Plumbing!

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