All About Whirlpool Water Heaters

So recently we ran into a situation with a customer dealing with their Whirlpool water heater. The quick and easy is that it was less than 2 years old, still under manufacturer’s warranty, but was malfunctioning and needed a new part. These folks weren’t sure what to do so they called MP. We gladly went out, diagnosed the problem, and let the owners know what was going on. Here’s where it got sticky. The parts for Whirlpool water heaters aren’t readily available. They sell some at Lowe’s, but not the big ticket items, meaning we had to go through Whirlpool direct. Well Whirlpool does not sell their parts to service companies, only to the owners of the purchased unit. So after our plumber re-diagnosed the problem on the phone with the agent, they came to the same conclusion we did and said they would overnight the part to the customer. At this point the customers have had no hot water for 2 days.

Next day. Part came to the customer as promised by Whirlpool. We were able to fit them back in the schedule and get the part replaced. But guess what? Same problem. Now back on the phone with Whirlpool our plumber re-diagnosed the problem with the customers present and were told that they sent a malfunctioning part. Another would be over-nighted. Now 3 nights for the customer without hot water.

Next day. Repeat the previous paragraph, only this time, Whirlpool decided to just send out a whole new water heater. So now, these folks are on their 4th day without hot water, needed to wait at least 7 days for the new unit to be delivered, and extremely frustrated with the Whirlpool water heater they purchased. The customer, based on this experience, decided to cut their losses and purchase and install a brand new Bradford White water heater from MP. So now they have all the hot water they could hope for, but it came at a cost of time, hassle, and money.

After MP heard the story of what happened over the course of this job we decided to do a little investigating around about Whirlpool water heaters. Boy were we shocked at what we learned.

Apparently what happened to these folks is not an isolated incident. On the Consumer Affairs website alone there are over 1,400 negative reviews about Whirlpool water heaters. Apparently there was even a class-action lawsuit filed. Here were the top trending complaints according to what was read:

• Poor customer service
• Defective pilot ignition systems
• Premature failure
• Thermocouple failure
• Inability to get anyone to service the water heater

So we tell you this not to take shots at Whirlpool, who actually make some of the best dishwashers and refrigerators we’ve encountered, but to inform you, the customer, of what you are purchasing. While the low cost Whirlpool water heater may seem like a deal, the cost of maintenance and the headache that comes along with ownership may not be worth it. While we’re sure there are many Whirlpool water heaters out there performing just fine, it looks like it may just be a bit of a gamble on what you’ll receive. If you ask us, just stick with Bradford White.

Hope this helps answer some questions and shows you why many plumbing companies are unable to assist in the repair of Whirlpool water heaters. Feel free to reply with any questions or comments. We’re here to help. Thanks!

The Proof is in the Plumbing!

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What Makes Us Different? Integrity

Culminating our 3 week look at what makes McAdams Plumbing different from other plumbing companies, today we talk about integrity.

Now, seriously, I know what you are thinking. Everyone says their company has integrity, so how does that make MP different? The answer is truly in our actions. As a locally run family company we see our customers all the time. They know us, they know our family, and they know our friends. As a company, we must make sure that every interaction we have with a customer is a great one. If for some reason it’s not, we’ll do everything in our power to fix it. We want to make you feel like family. Why? Because it’s the right thing to do! More than that, we are likely going to see you again in the neighborhood, at church, or at the grocery store, and when we do, we want to be greeted with a smile rather than avoidance. The only way to earn that is to prove our integrity to our customers and our community everyday.

When I served in the USAF, the creed was “Integrity first, service before self, and excellence in all we do.” At McAdams Plumbing, we have adopted the principles of that creed into our own business model. We define integrity as “doing the right thing, even when no one is looking,” and that is exactly what we strive for. Our personnel are always honest and trustworthy. All plumbers are fully licensed, ensured, and bonded for you and your home’s safety. We price our work in house, as a board, so that you know you are getting a fair price for the quality work of a Master Plumber. We do not answer to any investors who push bottom line earnings first and fair treatment of the customer later. We don’t have any corporate reference books or “rewards plans” to try and convince you you’ll be getting a deal for overpriced work. No, rather we build everything we do around the customer experience in order to make sure you are safe and happy with your purchase. Why? Again, because it’s simply the right thing to do.

We welcome any questions about our company, our methods, or our pricing. We’d be happy to talk with you over the phone, via email, or heck you can even shoot us a text if you want. Whatever you are comfortable with. Why? Because it’s the right thing to do. We’ll be here for you when you need us.

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MP – Talk of the Town 5 Star Award Winner!

McAdams Plumbing is honored to accept the Talk of the Town 5 Star Customer Satisfaction Award for the second consecutive year!

The Talk of the Town Award is given based on online customer reviews, blogs, social networks, business rating services, and other honors and accolades. This award is not paid for, but generated by an independent research company dedicated to promoting the ultimate customer service experience. This award directly reflects what our customers think of McAdams Plumbing and how we provide service.

From the humble beginnings in our Broomfield home, McAdams Plumbing decided that we were going to better the service industry one customer at a time. We knew that the only way to accomplish this was to treat every single customer with respect, dignity, and understanding. While this award shows that we are making good strides, it in now way validates us. Every day we will strive to do better and find new ways to earn the continued trust of our current and new customers. We promise you that!

So a sincere and heartfelt thank you to all of our friends and customers who have given us a positive review online, chosen our company as the one for their family, recommended us to friends and neighbors, and supported us as we have grown. None of this is possible without you!

-MP

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