Frequently Asked Questions


Frequently Asked Questions

In the plumbing industry there are many frequently asked questions.

We are going to try to do our best to cover the most common FAQs to give you a better understanding of our services.

If you don’t see your question addressed below please feel free to call 303-465-1900 or email Jacqueline at

Our customer service staff is here for you so please don’t hesitate to reach out.

Frequently Asked Questions

Q: Why do I have to pay a service charge?

A: Service charges are used to cover the cost of sending a vehicle to your home. These vehicles are equipped with thousands of pounds of equipment and driven by a licensed plumbing professional. We have worked hard to keep our overhead low to minimize service charges, but unfortunately they are not something we can afford to do away with.

Many companies do not charge a service charge to come out. Often these companies are either a one-man show (home based business) or are doing one of the following: building the service charge into the labor, charging a diagnostic fee, charging a trip fee, or waiving the fee only if you accept the bid.

Q: Why should I hire a licensed professional?

A: Your plumbing system is more complicated than you may realize. Licensed plumbers spend countless hours in classrooms and in training in order to understand plumbing codes, elevations, connection requires, thermostatic pressure, proper fittings and connections, back-flow and disease prevention, etc. You don’t want to leave the safety of your family and home to an amateur.

Angie’s List has a great article on the importance of hiring a licensed, insured, and bonded professional contractor like McAdams Plumbing. We encourage you to take a look.

Frequently Asked Questions

  • “The service was great and all the staff were awesome.”

    Customer Review Loreen van der Westhuizen Review 2/10/14 Great company, great service. With the cold weather, I had a frozen bathroom pipe.After calling around McAdams plumbing came out, even though it was late. The service was great and all the staff were awesome. McAdams Plumbing Response: Thank you for the kind words Loreen! I’m sorry the Read the full article…

  • “They do a great job!”

    Customer Review Renee Kennedy Review 1/26/14 McAdams Plumbing is right on time fast knowledgeable. They stand behind there work and communicate to you what the problem is and what needs to be done. They do a great job! McAdams Plumbing Response: Thank you for the kind words Renee! We promise to keep offering the same Read the full article…

  • “He was friendly, punctual!”

    Customer Review Lisa Smith Review 6/19/13 Description of Work: He came out to repair our toilet and install a new garbage disposal Customer Testimonial: He was friendly, punctual! McAdams Plumbing Response Thank you so much for your review! We want to ensure that all of our customers have nothing but the best possible experience with Read the full article…