RESIDENTIAL PLUMBING & FLOOD PREVENTION EXPERTS

Frequently Asked Questions

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Frequently Asked Questions

In the plumbing industry there are many frequently asked questions.

We are going to try to do our best to cover the most common FAQs to give you a better understanding of our services.

If you don’t see your question addressed below please feel free to call 303-465-1900 or email Jacqueline at [email protected].

Our customer service staff is here for you so please don’t hesitate to reach out.

Frequently Asked Questions

Q: Why do I have to pay a service charge?

A: Service charges are used to cover the cost of sending a vehicle to your home. These vehicles are equipped with thousands of pounds of equipment and driven by a licensed plumbing professional. We have worked hard to keep our overhead low to minimize service charges, but unfortunately they are not something we can afford to do away with.

Many companies do not charge a service charge to come out. Often these companies are either a one-man show (home based business) or are doing one of the following: building the service charge into the labor, charging a diagnostic fee, charging a trip fee, or waiving the fee only if you accept the bid.

Q: Why should I hire a licensed professional?

A: Your plumbing system is more complicated than you may realize. Licensed plumbers spend countless hours in classrooms and in training in order to understand plumbing codes, elevations, connection requires, thermostatic pressure, proper fittings and connections, back-flow and disease prevention, etc. You don’t want to leave the safety of your family and home to an amateur.

Angie’s List has a great article on the importance of hiring a licensed, insured, and bonded professional contractor like McAdams Plumbing. We encourage you to take a look.

Frequently Asked Questions


  • “Will recommend them to everyone I know!”

    Customer Review Meghan West Review 4.23.14 Chris R. is awesome! Very friendly, courteous, and knowledgeable. Every person that I have talked to at McAdams is exactly the same way. I am SO fortunate to have found them and will never need another plumber and will recommend them to everyone I know! Megan West McAdams Plumbing Read the full article…

  • “Above and beyond scope of the job.”

    Customer Review Nathan Hawk Review 5/11/12 After completing all the work, Richard took time to carefully explain the issues, and then he ran a couple of tests that I felt were above and beyond the call of duty. And then he gave me a one year warranty that was, again, above and beyond scope of Read the full article…

  • “The price was very reasonable”

    Customer Review Thornton Paxton Review 1/30/14   We called McAdams in the morning after finding a leak in our basement and Chris M. had us set up with an appt. in the late afternoon of the same day. He was very courteous and friendly in helping us. When the afternoon came, Chris R., master plumber, Read the full article…